> ## Documentation Index
> Fetch the complete documentation index at: https://docs.corelabs.ac/llms.txt
> Use this file to discover all available pages before exploring further.

# Error Fix

> Troubleshooting guide for common issues and problems with the Apex Legends product

If you're experiencing issues with the product, this guide will help you diagnose and resolve common problems.

<Info>
  This guide applies to both **Lite** and **Full** versions of the Apex Legends product.
</Info>

## Common Issues

<AccordionGroup>
  <Accordion title="Error 0x01">
    **Solutions:**

    1. Make sure that everything protection-related is disabled on your PC (anti-virus, firewall, smart screen, etc.), restart PC and try again
    2. Delete third-party anti-virus or FACEIT anti-cheat
    3. Try to install [all visual c++](https://www.techpowerup.com/download/visual-c-redistributable-runtime-package-all-in-one/) and **restart PC**
  </Accordion>

  <Accordion title="Error 0x03">
    **Solutions:**

    1. Try to install [all visual c++](https://www.techpowerup.com/download/visual-c-redistributable-runtime-package-all-in-one/) and **restart PC**
    2. Try to delete Windows updates and Windows security updates, then restart PC and try again
    3. Make sure that **Exploit protection settings** are default, don't change them, should be same as on screenshot below

    <Frame>
      <img src="https://567992198-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FQwyPLcwRliQ4zz3VUm9M%2Fuploads%2FxkUEeMhmtSFBYOyCRIhm%2Fimage_2025-08-06_10-57-28.png?alt=media&token=d5514e1f-294b-485a-8f8e-262df9c8c0f3" alt="Exploit protection settings" />
    </Frame>
  </Accordion>

  <Accordion title="Error 0x05">
    **Solution:**

    Try to restart your PC.
  </Accordion>

  <Accordion title="Detected unwanted process">
    **Solution:**

    Ensure that Game Launcher (EA/STEAM/ORIGIN/RIOT or any other) and Game are completely closed before you launch the loader.
  </Accordion>

  <Accordion title="BSOD (Blue Screen of Death)">
    **This is caused by missing DirectX Web Kit.**

    <Card title="Download DirectX Web Kit" icon="download" href="https://go.microsoft.com/fwlink/?linkid=2335869">
      Install the DirectX Web Kit to prevent BSOD errors.
    </Card>

    After installing, restart your PC and try again.
  </Accordion>

  <Accordion title="Loader Crashes or Visual C++ Errors">
    **Install all Visual C++ Redistributable versions and restart your PC.**

    <Card title="Visual C++ All-in-One Package" icon="download" href="https://www.techpowerup.com/download/visual-c-redistributable-runtime-package-all-in-one/">
      Download and install all Visual C++ Redistributable versions at once.
    </Card>

    After installing, restart your PC and try again.
  </Accordion>

  <Accordion title="Menu doesn't appear">
    **Possible causes:**

    * Wrong keybind
    * Product not injected properly
    * Game overlay interference

    **Solutions:**

    1. Press the `Insert` key while in-game
    2. Restart both the loader and game following the correct order
    3. Disable any game overlays (Discord, Origin, Steam, etc.)
  </Accordion>

  <Accordion title="Lite vs Full version issues">
    **Lite version not working:**

    * Ensure you're using the correct loader for the Lite version
    * Some features are intentionally disabled in Lite

    **Full version not working:**

    * Verify your subscription is active
    * Re-download the loader from your account
  </Accordion>
</AccordionGroup>

## Quick Troubleshooting Checklist

Before contacting support, verify all of these items:

| Item                            | Status |
| ------------------------------- | ------ |
| Windows Defender disabled       | ☐      |
| No third-party antivirus        | ☐      |
| Visual C++ installed            | ☐      |
| DirectX installed               | ☐      |
| DirectX Web Kit installed       | ☐      |
| Default browser: Edge or Chrome | ☐      |
| Game launched after loader      | ☐      |
| Correct version loader used     | ☐      |

<Tip>
  Most issues are resolved by carefully following the [Preparing Your Computer](/apex-legends/preparing) and [Launching the Product](/apex-legends/launching) guides again from the beginning.
</Tip>

## Still Having Issues?

<Card title="Contact Support" icon="headset">
  If you've followed all troubleshooting steps and still experience problems, open a support ticket on our Discord server with your diagnostic screenshot.
</Card>