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If you’re experiencing issues with the product, this guide will help you diagnose and resolve common problems.
This guide applies to both Lite and Full versions of the Apex Legends product.

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Common Issues

Solutions:
  1. Make sure that everything protection-related is disabled on your PC (anti-virus, firewall, smart screen, etc.), restart PC and try again
  2. Delete third-party anti-virus or FACEIT anti-cheat
  3. Try to install all visual c++ and restart PC
Solutions:
  1. Try to install all visual c++ and restart PC
  2. Try to delete Windows updates and Windows security updates, then restart PC and try again
  3. Make sure that Exploit protection settings are default, don’t change them, should be same as on screenshot below
Exploit protection settings
Solution:Try to restart your PC.
Solution:Ensure that Game Launcher (EA/STEAM/ORIGIN/RIOT or any other) and Game are completely closed before you launch the loader.
This is caused by missing DirectX Web Kit.

Download DirectX Web Kit

Install the DirectX Web Kit to prevent BSOD errors.
After installing, restart your PC and try again.
Install all Visual C++ Redistributable versions and restart your PC.

Visual C++ All-in-One Package

Download and install all Visual C++ Redistributable versions at once.
After installing, restart your PC and try again.
Lite version not working:
  • Ensure you’re using the correct loader for the Lite version
  • Some features are intentionally disabled in Lite
Full version not working:
  • Verify your subscription is active
  • Re-download the loader from your account

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Quick Troubleshooting Checklist

Before contacting support, verify all of these items:
ItemStatus
Windows Defender disabled☐
No third-party antivirus☐
Visual C++ installed☐
DirectX installed☐
DirectX Web Kit installed☐
Default browser: Edge or Chrome☐
Game launched after loader☐
Correct version loader used☐
Most issues are resolved by carefully following the Preparing Your Computer and Launching the Product guides again from the beginning.

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Still Having Issues?

Contact Support

If you’ve followed all troubleshooting steps and still experience problems, open a support ticket on our Discord server with your diagnostic screenshot.