Skip to main content
If you’re experiencing issues with the product, this guide will help you diagnose and resolve common problems.

​
Supported Launchers

Only Steam Global & China are supported.

​
Common Issues

Solutions:
  1. Set graphics presets to the lowest possible settings
  2. Lock in-game FPS to a stable value
  3. Recommended: 144 FPS cap + V-Sync enabled
  4. Disable Super Resolution / DLSS / FSR completely
Exception: AMD FidelityFX Super Resolution 2.0 in Ultra Performance mode may work.
Solutions:
  1. Repair/verify game files in the launcher
  2. Launch the game once and reset graphics to default
  3. Restart your computer
Perform these steps in order and restart after each change:
  1. Disable HVCI (Core Isolation)
  2. Disable Microsoft Driver Blocklist
  3. Disable Local Security Authority
Install the latest Microsoft Visual C++ Redistributable packages (both x86 and x64):

Visual C++ x64

Download Visual C++ Redistributable (64-bit)

Visual C++ x86

Download Visual C++ Redistributable (32-bit)
After installing both, restart your PC and try again.

​
Final Checklist Before Starting Loader

Before contacting support, verify all of these items:
Follow these steps exactly and issues will be eliminated.

​
Diagnostic Tool

If none of the above solutions work, you need to generate a diagnostic report.
1

Download the Diagnostic Tool

Download Error Fix Tool

Download the diagnostic file from our secure download page.
Only download files from official sources provided in your purchase confirmation.
2

Run the Diagnostic

  1. Close all game-related applications
  2. Run the diagnostic tool as Administrator
  3. Wait for the scan to complete
3

Take a Screenshot

Once the diagnostic is complete:
  1. Press Windows + Shift + S to open the Snipping Tool
  2. Select the entire diagnostic window
  3. Save the screenshot
4

Submit a Support Ticket

Open a support ticket and include:
  • Your diagnostic screenshot
  • Description of the issue
  • Steps you’ve already tried
  • Your system specifications
Provide as much detail as possible to help our support team resolve your issue quickly.

​
Still Having Issues?

Contact Support

If you’ve followed all troubleshooting steps and still experience problems, open a support ticket on our Discord server with your diagnostic screenshot.