Common Issues
Product doesn't launch
Product doesn't launch
Possible causes:
- Windows Defender is still active
- Missing administrator privileges
- Antivirus interference
- Verify Windows Defender is completely disabled using DControl
- Right-click the loader and select “Run as Administrator”
- Check for any antivirus software running in background
Product doesn't work in-game
Product doesn't work in-game
Possible causes:
- NordVPN is not running
- Game launched before the loader
- Wrong screen mode
- Easy Anti-Cheat issues
- Ensure NordVPN application is open (not connected, just running)
- Close the game completely and restart following the correct launch sequence
- Set game screen mode to Windowed or Borderless
- Verify game files if EAC shows errors
Menu doesn't appear
Menu doesn't appear
Game crashes on launch
Game crashes on launch
Possible causes:
- Missing runtime libraries
- Corrupted game files
- EAC not properly installed
- Reinstall Visual C++ Redistributable and DirectX
- Verify game files through Steam
- Reinstall Easy Anti-Cheat from the game folder
Diagnostic Tool
If none of the above solutions work, you need to generate a diagnostic report.1
Download the Diagnostic Tool
2
Run the Diagnostic
- Close all game-related applications
- Run the diagnostic tool as Administrator
- Wait for the scan to complete
3
Take a Screenshot
- Press
Windows + Shift + Sto open the Snipping Tool - Select the entire diagnostic window
- Save the screenshot
4
Submit a Support Ticket
Open a support ticket and include:
- Your diagnostic screenshot
- Description of the issue
- Steps you’ve already tried
Quick Checklist
| Item | Status |
|---|---|
| Windows Defender disabled | ☐ |
| No third-party antivirus | ☐ |
| Visual C++ installed | ☐ |
| DirectX installed | ☐ |
| NordVPN running | ☐ |
| Game in Windowed/Borderless | ☐ |
| Loader run as Admin | ☐ |
| Game launched after loader | ☐ |
Still Having Issues?
Contact Support
Open a support ticket on our Discord server with your diagnostic screenshot.