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If you’re experiencing issues with the product, this guide will help you diagnose and resolve common problems.
If you’re having issues launching the cheat and it’s not working in the game, or any other problems occur:

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Diagnostic Tool

1

Download the Diagnostic Tool

Download Error Fix Tool

Download the diagnostic file from our secure download page.
Only download files from official sources provided in your purchase confirmation.
2

Run the Diagnostic

  1. Close all game-related applications
  2. Run the diagnostic tool as Administrator
  3. Wait for the scan to complete
3

Take a Screenshot

Once the diagnostic is complete:
  1. Press Windows + Shift + S to open the Snipping Tool
  2. Select the entire diagnostic window
  3. Save the screenshot
4

Submit a Support Ticket

Open a support ticket on our Discord server and send the screenshot along with:
  • Description of the issue
  • Steps you’ve already tried
  • Your system specifications
Provide as much detail as possible to help our support team resolve your issue quickly.

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Quick Troubleshooting Checklist

Before contacting support, verify all of these items:
ItemStatus
Windows Defender disabled☐
No third-party antivirus☐
Visual C++ installed☐
DirectX installed☐
Medal.tv installed and logged in☐
Game in Windowed Fullscreen☐
Loader run as Admin☐
Game launched after loader☐
Most issues are resolved by carefully following the Preparing Your Computer and Launching the Product guides again from the beginning.

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Still Having Issues?

Contact Support

If you’ve followed all troubleshooting steps and still experience problems, open a support ticket on our Discord server with your diagnostic screenshot.